Managing all services of office 365
Setting up users and Assigning licenses.
Creating users and assigning license with proper roles as to whether the user needs to be an administrator or a normal user.
Monitoring service health and retention policies.
Checking the health of all the services in Office365 whether all components are provisioned and working as expected.
Providing service as well as support for all Office 365 components.
Whenever required provide technical support for the clients based on the requirements and engage Microsoft whenever required.
Company portal, File storage and collaboration using SharePoint online and OneDrive.
SharePoint Online is a cloud-based service that helps organizations share and manage content, knowledge and applications to result in seamless collaboration.
Creating and administering Intranet site.
Creating top level sites, subsites and assigning user permissions and also allocating permissions based on the business requirement.
Managing file storage for SharePoint sites.
Allocating storage size to the SharePoint sites created depending on client requirement.
Administering and troubleshooting search for SharePoint online sites.
SharePoint Search is already provisioned by Microsoft. Whenever required might need to other components with search or modify search settings.
Collaboration activities like workflows, right management, events, list, alerts etc in SharePoint site.
Within the SharePoint site depending on the requirements there can be repositories to save documents or data for which rules might have to be setup like sending alert emails, moving document over a period of time, showing advertisement within organization.
Provisioning OneDrive users and administration for OneDrive.
OneDrive is separate storage allocated for every individual user. Administrators can decide how much storage is needed for the user.
Providing technical support for SharePoint Online administration level as well as site level support.
Based on SLA we can provide technical support for the administrators as well as end users level
Managing emails using Exchange Online.
Exchange Online is a hosted messaging solution that delivers the capabilities of Microsoft Exchange server as a cloud-based service. It gives users access to email, calendar, contacts and tasks from PC, web and mobile devices.
Managing user, shared and resource mailboxes.
Creation of mailboxes, assigning permissions for different types of mailboxes and managing them
Importing and exporting mailboxes.
Importing emails to a user mailbox from another mailbox through PST file – the same as exporting the emails.
Retention policies in Mailboxes.
Certain policies can be setup in Exchange of online mailboxes if the emails are to be retrieved post deletion or setup a rule where users might not be able to delete the emails.
Setting up email rules.
Rules can be setup where if emails are to be automatically forwarded from one mailbox to another.
Providing technical support administration level as well user level.
If any issues occur or any assistance would be required for users and administrators we can provide the appropriate technical support.
